Guidelines on the Library Services in the New Normal

Overview/ Rationale

The year 2020 will be remembered as the year of the novel coronavirus (COVID-19). Around the world, hundreds of thousands of people died from the disease, schools and businesses shut their doors, wearing masks in public places became commonplace, and unemployment soared. Everyone and everything changed in ways large and small, and libraries were no exception. The pandemic has greatly impacted higher education, including academic libraries like The Cebu Normal University – Learning Resource Center.

Since the start of the quarantine in March 2020 due to the COVID-19 pandemic, the Cebu Normal University, following the policies set by the government, has suspended its public on-site operations. Despite the situation, the Learning Resource Center has never stopped its services and continued to support the informational needs of the academic community virtually. Keeping its patrons’ learning needs is the top priority of the LRC. Thus, starting May 2020, online reference assistance thru the Document Delivery Service was launched.  The online information assistant/ web chat service “ASK MINNIE” was also launched by November 2020 for online reference questions or short queries. The LRC’s official website and Facebook page was made accessible on a 24/7 basis for Normalites.

The LRC is presently engaged in full-time preparation for its services in the new normal complementing the remote delivery of instruction with these guidelines below to different services identified by the LRC professional librarians’ team. These guidelines will also serve as guiding protocols for the smooth delivery of the new normal services.

A. Online Book Recommendation (Assistance/ Mechanism for the Procurement of the Book). This service is intended to give library customers access to resources that are specifically suited to their needs. To facilitate receipt of recommendations from our library clients through non-physical contact transactions in the effort to develop library collections, CNU faculty may recommend book/s for purchase via the library’s e-mail or through the “Online Book Reservation Form”

Procedures (via email):

        1. Send email to library@cnu.edu.ph 
        2. Indicate “Online Book Recommendation” as the subject of your email.
        3. Provide in the email the bibliographic information (Title, author, edition (if any); publisher, copyright year, subject etc.) of your recommended book/s for purchase.
        4. Technical Services Librarian will inform the faculty through email the status of the request.
        5. Procurement of books will go through the standard Procedure of Procurement.
        6. Books delivered will be quarantined for 72 hours.
        7. Circulation librarian will inform the faculty once materials are ready for circulation.

Procedures (library website):

        1. Faculty will fill-out the Online Book Recommendation Form which can be accessed at the website: https://library.cnu.edu.ph/online-book-recommendation/ / https://bit.ly/3jTvmci
        2. Technical Services Librarian will inform the faculty through email the status of the request.
        3. Procurement of books will go through the standard Procedure of Procurement.
        4. Books delivered will be quarantined for 72 hours.
        5. Circulation librarian will inform the faculty once materials are ready for circulation.

B. Online Public Access Catalog (OPAC). The Online Public Access Catalog is an online database of materials and resources available in the library.  Search this database to check if the library has the resources you need.  You may access it online at https://library.cnu.edu.ph and click Web OPAC.

Procedures:

1.To access the OPAC go to https://library.cnu.edu.ph and click the Web OPAC tab.

2. You will be directed to this page and click the text “CEBU NORMAL UNIVERSITY (Click here to access the OPAC)”

3. Do a basic search by clicking the Basic tab and entering your search term in the search box.  Do a keyword search to pull as many resources there are.  Or specify your search by doing an author, title, or subject search.

4. Alternatively, you may click the Power tab to do an advanced search using Boolean operators and search limiters.  This allows you to take more control of your search.

5. When the search results page is displayed, click the Details tab to view the bibliographic information of the resource.  The bibliographic information displays the author, title, publication year (copyright), subject, series, and other important details of the resource.

6. Finally, go to the Copies tab to view the call number, status and location of the resource.  If the resource is unavailable, the due date is posted so you will know when to come back to the library to borrow it.

7. Since the physical borrowing of book is temporarily suspended during this COVID-19 pandemic, the library offers a new kind of service called the Document Delivery Service which caters to articles and book chapter requests to be sent electronically via e-mail. Document Delivery Service can be accessed via https://library.cnu.edu.ph/document-delivery-services/

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